Ordering

All of our items are made to order. Please allow about 1-2 weeks for the custom making of your order.

The length of your item will be the circumference of your neck, wrist, ankle, or waist depending on the type of item you’re customizing. You’ll want to make sure that your measurements are snug, but not too tight or too loose. Please watch the helpful video below for a quick tutorial on how to correctly measure your dimensions. 

Please note that we cannot accept returns or exchanges due to mismeasurements, so it’s important that you correctly identify your dimensions before placing your order.

All of our products are handmade to order using only the finest materials by our experienced artisans in Portland, Oregon—the leatherworking capital of the United States. All custom items are made using top-quality oil-tanned Leather, a premium leather that has been stained on the surface with natural oils, creating a soft, flexible yet sturdy material that feels wonderfully comfortable against the skin.

Because this is a product of natural cowhide, some minor variation in texture is to be expected. 

When an order is received, all specifications including custom requests and modifications are passed along to our production crew. We communicate with them to ensure that every detail is understood before work begins on your piece. 

First, all leather is cut to size. Next, decorative items including gems, studs, and lettering are carefully placed and attached. The inner lining and strap are then hand-stitched together. Once the item has been stitched, closures and hardware such as buckles and snaps are attached. Once all of this is complete, we carefully trim away any rough or frayed areas to ensure that all edges are smooth and attractive. 

We’ll check your custom item against the original order one last time to ensure that everything has been modified to your exact specifications. 

Finally, your item will be carefully folded, sealed, packaged, and sent to you!

The first thing you should know is that buckle and snap closures offer different adjustability.

 If your neck measures as 15” around, you should order a 15” long collar. 

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A regular buckle closure will allow for 1.5” of adjustability in each direction, so your 15” collar can be worn from 13.5”-16.5” in length.

A locking buckle closure will allow for ~2” of adjustability in each direction, so your 15” collar can be worn from 13” -17″ in length.

A snaps closure will allow for 0.75-1” of adjustability in either direction.

See “How do I measure the length of my item correctly?” above if you’re unsure of your measurements. Please keep in mind that we cannot accept returns or exchanges due to mismeasurements.

The first thing you should know is that buckle and snap closures offer different adjustability. You should order the cuffs of the same size that your wrists /ankles are. For example: if your wrists are 6” around, you should order 6″ cuffs. 

A regular buckle closure will allow for total of 0.75” of adjustability in each direction.

A locking buckle closure will allow for ~1” of adjustability in each direction.

A snaps closure will allow for ~0.75″ of adjustability in either direction.

See “How do I measure the length of my item correctly?” above if you’re unsure of your measurements. Please keep in mind that we cannot accept returns or exchanges due to mismeasurements.

The first thing you should know is that buckle and snap closures offer different adjustability.  Second, if your waist is 36″ across, you should order 36″ belt.

A regular buckle closure will allow for total of 1.5” of adjustability in each direction, so your 15” collar can be worn from 13.5”-16.5” in length.

A locking buckle closure will allow for ~2” of adjustability in each direction, so your 15” collar can be worn from 13” -17″ in length.

A snaps closure will allow for 0.75-1” of adjustability in either direction.

See “How do I measure the length of my item correctly?” above if you’re unsure of your measurements. Please keep in mind that we cannot accept returns or exchanges due to mismeasurements.

All of our items are made using top-quality oil tanned Leather, a premium leather that has been stained on the surface with natural oils, creating a soft, flexible yet sturdy material that feels wonderfully comfortable against the skin. Because this is a product of natural cowhide, some minor variation in texture is to be expected. This adds to the uniqueness of each item that we create!

Sorry, we specialize primarily in real leather. We only carry black rubber as a vegan alternative.

Yes! We carry nickel-free buckles and rivets, as well as black, brass, and rose gold-plated hardware (which includes rivets, buckles, and snaps). Our nickel-free attachments come in these same options, black, rose-gold, and brass. 

Availability of these options may depend on the item style. If you would like to explore nickel-free hardware and attachments, please email us with the specifications of your custom item. We’ll be happy to discuss your nickel-free possibilities!

Lambskin:

A common misconception about the lambskin is that it has a fuzzy, suede-like texture. In fact, the lambskin feels like a very soft, almost silken leather. It is made from a lamb hide, and most customers report that it is very comfortable. This is also the easiest of the inner lining options to care for.

Suede:

Our suede is amazing to the touch and comes in some beautiful colors. It does take more care than the other inner lining options, as it does not hold up to the natural skin oils and/or cleaning quite as well.

Faux Fur:

The faux fur is a synthetic fabric blend that is generally very soft and fluffy and has a pile that ranges from 1/8″ inch to a little over 1/4″.

Our standard production turnaround is approximately 3-4 weeks (from the date the order was processed to the date the order is shipped), but this can be longer during busier periods, such as the holiday.

Typically, our collars made for aesthetics—sexy accessories for lighter play.
However, we do offer reinforcement options during the customization process that will enable your item to stand up to heavier play.

We’d recommend a leather or lambskin lining. These will be easier to clean and care for than suede, and they won’t get matted like faux fur.

We only carry uppercase lettering in silver color and in Roman alphabet as well as Roman numerals. Each letter is ½” tall. We do not offer lettering in other colors. We do not offer special characters or numbers.

Sorry, we are not able to offer those options at this time.

Locking buckle refers to buckle hardware that allows for the attachment of a small lock. The buckle itself does not lock or include a locking mechanism.

We offer compatible locks that you may add to your order via the “Accessories” page or when finalizing your customization. 

Please note that including a lock with your order does not automatically change your buckle to a locking buckle. These options are selected independently.

If our online customization tool is unable to replicate your vision, please get in touch with us! We will be happy to discuss whether we’re able to accommodate your needs.

We accept all major credit cards, and prepaid debit/gift cards. You may also check out using your PayPal account.

We accept all major credit cards and prepaid debit/gift cards . Online orders can also be executed via your PayPal account.

Shipping

Select the shipping option you prefer once you are ready to check out. All domestic orders are shipped via United States Postal Service (USPS). International orders and P.O. Boxes are shipped via United States Postal Service (USPS). Normal shipping time is approximately 2-7 business days within the continental US for First Class.

Although USPS are normally very reliable, we cannot be responsible for occasional delivery delays caused by USPS. If a package is lost in transit, we will trace the package for you. If the package still cannot be located after the trace, we will re-ship your order at no extra cost to you.

For purposes of discretion and privacy, all packages will ship from “AGB Inc.” and all payments will also be processed as “AGB Inc.”.

Our first step is to check and verify the shipping address to make sure we didn’t make a mistake on our end. Next, we will contact the customer and let them know that the package has been returned. Once everything is verified and we have the correct address we will reship it. If it comes back again, we’ll contact you again, but you will need to pay for shipping.

If you order Priority or EXPRESS shipping, we will prioritize your order to be done ASAP.

Our typical production turnaround from–date received to date shipped–is approximately two weeks, but this can be longer during busier periods such as the holidays.

We do offer an expedited production option during checkout for those who need their item sooner.

Yes, once your order ships you will be emailed the tracking information for your package.

International Orders

We are happy to ship international orders to Canada and around the world. All international orders will be shipped with USPS. A credit card or PayPal account is required for international orders. Please note: The country associated with your credit card or PayPal account must match the country in your shipping address. Prices are given in US dollars and will be converted to your currency by your local bank or credit card company. Any customs charges that may occur are the responsibility of the customer.

If your country has any kind of import tax or customs fees, then you will be responsible to pay those fees or taxes. We are not responsible for paying any fees or taxes in other countries.

Returns and Exchanges

We do not offer returns or exchanges for our custom-made items ( because they are made for a specific size, taste, and particular instructions), unless there  is a defect in the material or the workmanship which is an extremely rare occurrence. If that ever happens, we will promptly send you a new upgraded item to your satisfaction.

. No refunds or returns will be accepted for ordering the incorrect size. Please see the FAQ for information on measuring your neck, wrist, and ankles.

Since our items are hand crafted just for you, we cannot offer refunds or exchanges on these items unless they are defective or made with incorrect specifications. Items ordered with incorrect spelling or incorrect sizing cannot be refunded or exchanged.

Once your order is made there is no way for us to go back and resize it smaller or larger. Each piece is cut and made specifically for the size that you order. All the holes and placement of the rivets are designed to work with that measurement. So, we cannot alter it once its finished.

If your custom item is not made according to the specifications in your order, and we did not catch the mistake before we shipped to you , we offer you three choices to make things right:

  1. Send the item back and we’ll redo it and ship it back to you at no cost.
  2. Keep the item and we’ll give you a partial refund for the mistake.
  3. Keep the item and we will redo it for 50% of the cost and free shipping within the USA.

Leather Care

General Care

  • Don’t clean your leather products with anything that contains alcohol or ammonia
  • If your collar or cuffs get dirty, wipe with a slightly damp cloth. Avoid excessive rubbing or saturation with water. To ensure the longest life possible, store your collar and cuffs out of direct sunlight and away from humidity or excessive heat. Avoid folding.

To keep rubber collars and cuffs shiny, we use Turtle Wax.

Caring for Leather or Lambskin items:

Avoid storing your wet collar and cuffs in a plastic container or anywhere that will keep them from “breathing.” Try to always store your leather in a cool, dry, well-ventilated place. If your collar or cuffs have faux-fur lining and the fur gets wet, blot the fur and then dry with a hair dryer set to the lowest temperature.

We recommend using Spartacus Leather cleaner and conditioner. By using these products, it will help keep your leather product clean and soft as well as extending the life of the product.